Frequently asked questions
Find answers to your questions here. Don't see something you were looking for? Contact us directly
About our products
Why are dandelions included in the blend?
Roasted dandelion root has some resemblance to coffee in appearance and taste, which makes it a great coffee substitute. They are also highly nutritious and chock full of antioxidants, vitamins and minerals that the body needs to not only function, but to aid it's natural healing process. Double bonus in my books!
Can Nummy be used to quit coffee?
Absolutely! It's a great option to cut back on your caffeine consumption.
Is Nummy safe to drink while pregnant or breastfeeding?
Nummy is a great alternative to avoid caffeine. However, we advise you always consult your doctor before consuming any new product while pregnant or breastfeeding.
Is Nummy gluten free?
Our product does not contain the grain of barley and rye - it contains the water extracts. Although the gluten content in our product is extremely low, we cannot guarantee that each batch will be below the 20ppm limit as outlined by the standards in North America.
Is Nummy safe for children?
Nummy can be enjoyed by children of all ages, however we advise you always talk to your doctor before introducing any new product to your child's diet.
Shipping and returns
Is Nummy sold in Canada?
Yes! It's available on Amazon.ca or through our website.
Do you ship internationally?
At this time, our product is only available in North America.
What is your return policy
If you don't love nummy as much as we do, please contact our customer service department and we will be happy to process a return.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must contain at least 50% of the product in the original product package.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how
and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
If you ordered through Amazon or another retailer, you will need to process the return through that store.
Do we pay taxes and duty for products?
You do not need to pay any duties in North America. Taxes are exempt, as this is a food product.